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Privacy Policy

Last updated: 1/07/2025

Your privacy is important to Exotican. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services in Australia.

 

While we do not retain your specific medical information, we are committed to maintaining the confidentiality of all discussions and respecting your privacy in accordance with Australian privacy laws.

1. What Information We Collect


We only collect personal information that is reasonably necessary for us to provide our services and manage our business operations.

 

The types of information we may collect include:

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Contact Information: Such as your name, email address, phone number, and postal address.

 

Identification Information: To verify your identity where required, such as date of birth.

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Communication Records: Details of your interactions with us, including phone calls, emails, and online chat messages.

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Service-Related Information: Information necessary to facilitate our services, which might include details related to your interest in medical cannabis access (e.g., whether you have a prescription, what type of product you're seeking), but we do not store specific medical conditions or diagnoses.

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Website Usage Data: Information about how you use our website, collected via cookies and analytics tools (e.g., IP address, browser type, pages visited). This data is typically aggregated and does not identify you personally.

2. How We Collect Information


We collect personal information in several ways:

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Directly from You: When you contact us by phone, email, through our website forms, or interact with us in person.

 

Through Our Website: Using cookies and other tracking technologies to understand how you use our site.

 

From Third Parties (if applicable): In some cases, we may receive information from third parties, such as healthcare practitioners or pharmacies, but only with your explicit consent or where legally required/permitted.

3. How We Use Your Information


We use the personal information we collect for the following purposes:

 

To Provide Our Services: To respond to your enquiries, assist you with general information, facilitate interactions related to accessing medical cannabis through a valid prescription, and manage your account.

 

For Communication: To communicate with you about our services, updates, and relevant information.

 

To Improve Our Services: To understand user needs, troubleshoot issues, and enhance our website and service offerings.

 

For Internal Operations: For administrative, marketing (where permitted), planning, product development, and research purposes.

 

To Meet Legal and Regulatory Obligations: To comply with Australian laws, regulations, and industry standards, including those related to medical cannabis.

 

Confidentiality of Discussions: We uphold strict confidentiality regarding all discussions you have with our team. While we do not retain your medical records, any personal details or circumstances you share during a conversation will be treated with the utmost discretion and used solely for the purpose of assisting your enquiry or facilitating our service.

4. Disclosure of Your Information


We may disclose your personal information to:

Our Employees and Contractors: Who need the information to perform their duties and are bound by confidentiality obligations.

 

Service Providers: Third-party service providers who assist us in operating our business (e.g., IT support, communication platforms). These providers are only given access to the information necessary to perform their services and are required to protect the information.

 

Healthcare Professionals/Pharmacies (with consent): If necessary to facilitate your access to medical cannabis, we may share relevant information with healthcare practitioners or pharmacies, but only with your express consent.

 

Regulatory Bodies and Law Enforcement: Where required or authorised by Australian law (e.g., TGA, ODC, police, court orders).

 

Other Third Parties (with consent): Any other disclosure will only occur with your explicit consent. We will never sell or rent your personal information to third parties for their marketing purposes.

5. Data Quality and Security​

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We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. We implement robust physical, electronic, and managerial procedures to safeguard your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

This includes:

  • Secure storage of digital and physical records.

  • Access controls to limit who can access personal information.

  • Data encryption where appropriate.

  • Regular security reviews.

6. Accessing and Correcting Your Information

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You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before providing access or making corrections. We will respond to your request within a reasonable timeframe.

7. Complaints

 

If you believe we have breached the Australian Privacy Principles or a registered APP code, you can make a complaint by contacting us. We will investigate your complaint and respond to you as quickly as possible. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be posted on our website, and the "Last Updated" date will be revised. We encourage you to review this policy periodically.

9. Contact Us

 

If you have any questions about this Privacy Policy or our privacy practices,

please contact us at: privacy@exotican.com.au

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